Mortgage Hardship Assistance

We’ve partnered with the LoanSolutionCenter to help us process your mortgage hardship assistance request.

The LoanSolutionCenter is an online portal that you can access anytime. It will take you through all the steps needed to complete your hardship request.

Register today with the LoanSolutionCenter: Register now

How to Register with the LoanSolutionCenter:

1. First, you’ll leave 53third and continue on to the LoanSolutionCenter login page.
   
2. Once you’re on the login page, you’ll click on “Register here” to register your mortgage account.
   
3. After your loan is found, you’ll create a username and password to access the LoanSolutionCenter site.
4. Once you’re registered, you’ll use the LoanSolutionCenter site to complete your mortgage hardship application.

Register today with the LoanSolutionCenter: Register now

Need help or have questions?

For questions about Fifth Third COVID-19 hardship assistance:

• You can send a secure message to us through online or mobile banking
• Or call us at 1-877-366-5520, 8 a.m.–5 p.m. ET, Mon.–Fri.

For questions about other Fifth Third hardship assistance programs:

• Call 1-800-375-1745 option 3, 8 a.m.–5 p.m. ET, Mon.–Fri.

For assistance or questions about LoanSolutionCenter login or account registration:

• Call 1-888-221-6580, 8 a.m.–8 p.m. ET, Mon.–Fri.